We work hard to partner only with trusted, values-aligned hosts who provide safe, clean and legal escapes, but we understand that issues can occasionally arise.
When to contact us
- A host hasn’t responded to your enquiry
- You’re experiencing a dispute with a host
- Something doesn’t feel right during the booking process
- You arrive at an escape and find it doesn’t match what was described
What we’ll do
- Listen carefully to your concerns
- Review the situation fairly and confidentially
- Investigate where appropriate and liaise with the host if needed
While bookings are made directly with hosts, we’ll always do our best to support you and uphold our community standards.